Implementation

The implementation stage is critical to the success of the ClientTrail software installation and continued management of your records.  With the correct set up right from the start we can deliver accurate reporting and produce efficient, tangible information for our clients enabling them to improve management, streamlining and the overall efficiency of their organisation.

We call on our project management expertise, proven techniques and full understanding of your needs so that from planning phase through to completion and well into aftercare the ClientTrail software system is working for you.

What does the implementation phase involve?

An in-depth study of day to day activities

We work closely with key members of your staff at all levels, shadowing their day to day duties to fully understand your organization and the people that work within it.  We are experienced in talking to staff members and breaking down barriers in order to find out what they need. We observe an average day, discovering what their roadblocks are and what is most important to them.  We then work on a highly detailed blueprint to create a ClientTrail solution which perfectly matches your unique organisation.  We find out your key drivers and also maintain focus on key performance indicators such as compliance, social service best practice guidelines, efficiency and cost.

System Architecture

Once we have completed the detailed day to day study of your organisation and how it operates we pass the findings to our dedicated team of system architects.  Our system architects create and develop the right solution to reach your goals today and well into the future as your organisation grows.  The perfect match of fully understanding your organisation from the outset teamed with the sophisticated technology of ClientTrail, means your tailor made system will not only meet your needs but exceed them.

Project Plans

Our project plan is not designed for you but with you. We work continuously in co-operation with our client partners developing a roadmap which is beneficial and fully understood by both parties.  This plan is a working document. We are committed to achieving each phase on time and feel the support and continued input from our clients is what sets us apart and guarantees a successful implementation and roll out.

Our best people means your confidence

Our teams are highly trained in their field of expertise.  We are committed to successfully implementing ClientTrail software and rolling out into social service organisations across Australia.  Not only do we have the desired technical knowledge, experience and skills but more importantly we share the same values and vision as our client partners.  Empathy, efficiency and operational streamlining means success for us and more importantly our clients. This ultimately leads to the benefit of those who need it most.